FAQs

Frequently Asked Questions - Questions and Answers

1. What payment methods do you accept?

We accept payment on delivery (COD).

2. What is payment on delivery (COD)?
Payment on delivery allows you to purchase goods in cash or by card at the time of delivery. This offers a plus of security, since you only pay after receiving the product.

3. How do I return a product?
If you wish to return a product, please contact us at the following email address: support@budabazar.com. We will send you detailed instructions about the return process. Please include the order number and reason for return in the message.

Products must be returned in original packaging and in good condition, within 30 days of receipt. Please send the recommended package to the following address:

4. How long does it take to process returns?
After receiving the returned products, we will process your request within 7 business days. Refunds will be made using the payment method used at the time of purchase.

5. What should I do if the product is defective?
If you notice a defect in the product you received, please let us know within two months of discovering the problem. Please describe the problem in detail and we will review your request. Depending on the situation, we may offer you a refund, exchange or repair.

6. Are there costs for returning products?
Return costs are, in general, borne by the buyer, except in the case where the product is defective or does not correspond to orders. In this case, we will cover the return costs.

7. Can I modify or cancel an order after I have placed it?
If you wish to modify or cancel an order, please contact us as soon as possible at support@budabazar.com. If the order has not yet been shipped, we can make the necessary changes.

8. What countries do you deliver to?
We deliver to most European countries. For information on delivery options to your country, please check the delivery section of our website.

9. How do I track my order?
When your order is shipped, you will receive a confirmation email containing the tracking number. This number can be used on our website to check the status of the delivery.

10. How can I get in touch with you for more questions?
For any other questions or problems, you can contact us at support@budabazar.com. We will try to respond as soon as possible.